PRIVACY POLICY

Creative Agency | Brand Identity, Web Design, Social Media & Email Marketing

Effective Date: June 3, 2026

 

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through our website. It applies to all visitors and prospective clients globally, including those in the European Union / European Economic Area (EU/EEA), United Kingdom (UK), California (USA), Canada, Australia, Brazil, and other jurisdictions with applicable privacy legislation.

 

By submitting your information through our website inquiry or contact form, you acknowledge that you have read and understood this Privacy Policy.

 

2. Who We Are (Data Controller)

We are a creative agency offering brand identity design, web design, social media management, and email marketing services (referred to in this Policy as “we,” “us,” or “our”). We act as the “data controller” or equivalent under applicable privacy laws, meaning we determine the purposes and means by which personal information is processed.

 

For privacy inquiries, please contact us at: kristina@khwdcreativeco.com 

 

3. Information We Collect

We collect only the minimum personal information necessary to respond to your inquiry. The intake form on our website collects the following:

 

• Full name

• Email address

• Phone number

 

We do not collect Social Security Numbers, government identification numbers, health or medical information, financial account details, or any sensitive special-category data. Our website does not use embedded tracking pixels, behavioral ad trackers, or cross-site tracking technologies.

 

4. How We Use Your Information

We use the personal information you provide solely for the following purposes:

 

• To respond to your inquiry and communicate with you about our services

• To provide you with quotes, proposals, or project information you have requested

• To send follow-up communications related to your inquiry

• To comply with legal obligations

 

We do not use your personal information for automated decision-making, profiling, or any purpose incompatible with the purposes listed above without first obtaining your consent.

 

5. Legal Basis for Processing

Depending on your location, we rely on the following legal bases to process your personal information:

 

EU/EEA & UK (GDPR / UK GDPR)

• Legitimate interests – to respond to your inquiry and manage our client relationship (Article 6(1)(f) GDPR)

• Contractual necessity – where processing is necessary to take pre-contractual steps at your request

• Legal obligation – where required to comply with applicable law

• Consent – for any marketing communications, where required

 

California (CCPA/CPRA)

We process your personal information for the business purposes described in Section 4. We do not sell or share your personal information for cross-context behavioral advertising.

 

Canada (PIPEDA / Provincial Laws)

We collect, use, and disclose your personal information with implied consent (given your voluntary submission) for the purposes identified at the time of collection.

 

Brazil (LGPD)

We process your personal information based on legitimate interest and, where applicable, your consent, consistent with the Lei Geral de Proteção de Dados (Law No. 13,709/2018).

 

Australia (Privacy Act 1988)

We handle your personal information in accordance with the Australian Privacy Principles (APPs).

 

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

 

• Service providers – trusted third-party vendors (e.g., email or CRM platforms) who assist us in operating our business, subject to confidentiality obligations and data processing agreements where required

• Legal requirements – where disclosure is required by law, court order, or governmental authority

• Business transfers – in the event of a merger, acquisition, or sale of assets, your information may be transferred subject to equivalent privacy protections

 

Any third-party service providers we engage are required to process your data only on our instructions and in compliance with applicable privacy laws.

 

7. International Data Transfers

If you are located outside the country in which we operate, your personal information may be transferred to, and processed in, a country with different data protection laws. Where such transfers occur:

 

• For transfers from the EU/EEA or UK, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or the UK International Data Transfer Agreement (IDTA), as applicable

• For other international transfers, we take steps to ensure an adequate level of protection consistent with applicable law

 

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiry data is generally retained for 5 years following last contact, after which it is securely deleted or anonymized.

 

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

 

10. Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

 

• Right to access – to request a copy of the personal information we hold about you

• Right to rectification / correction – to request correction of inaccurate or incomplete data

• Right to erasure / deletion – to request deletion of your personal information (subject to legal obligations)

• Right to restriction of processing – to request that we limit how we use your data

• Right to data portability – to receive your data in a structured, machine-readable format (EU/UK)

• Right to object – to object to processing based on legitimate interests

• Right to opt out of sale or sharing – California residents may opt out of the sale or sharing of personal information (we do not sell or share personal information)

• Right to non-discrimination – we will not discriminate against you for exercising your privacy rights

• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

 

To exercise any of these rights, please contact us at hello@khwdcreativeco.com. We will respond within the timeframe required by applicable law (e.g., 30 days under GDPR; 45 days under CCPA).

 

EU/EEA residents also have the right to lodge a complaint with their local supervisory authority. UK residents may contact the Information Commissioner’s Office (ICO). Brazilian residents may contact the Autoridade Nacional de Proteção de Dados (ANPD).

 

11. Cookies & Tracking Technologies

Our website does not use embedded tracking pixels or behavioral advertising technologies. We may use strictly necessary cookies or session technologies required for the website to function. We do not engage in cross-site tracking or targeted advertising.

 

12. Children’s Privacy

Our services are not directed to individuals under the age of 16 (or 13 in jurisdictions where applicable). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acknowledgment of the updated policy.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

 

KHWD Creative Co.

Email: kristina@khwdcreativeco.com

Phone: 401-654-7213

 

For EU/EEA or UK inquiries, you may also contact our designated representative at: 401-654-7213

 

Last Updated: June 3, 2026